Privacy Policy RajaBuaya89 — Malaysia User Data Protection

01 Our Commitment to Your Privacy

When you entrust your personal information to rajabuaya89, we understand the weight of that responsibility. This privacy policy is written in plain language — not confusing legal jargon — so you truly know what happens to your data.

Rajabuaya89 collects and processes your personal data solely for legitimate purposes — to provide you with a smooth, secure platform experience that meets your needs. We will not use your data beyond the limits set out in this policy.

02 How We Collect Your Data

Information You Provide Directly

When you register a rajabuaya89 account, you provide basic information such as your name, email address, phone number, and date of birth. During the identity verification (KYC) process prior to your first withdrawal, you will be required to submit a copy of your ID card or passport and proof of your payment method.

Additional information is collected when you contact our support team, submit a feedback form, or participate in promotional campaigns. All such information is provided entirely at your own discretion.

Automatically Collected Information

Like most online platforms, rajabuaya89 automatically collects technical data when you use our services. This includes your IP address, device type and version, operating system, web browser, session time and duration, and the pages you visit within the platform.

This technical data is used to detect and prevent fraudulent activity, maintain account security, and improve platform performance. We also use cookies and similar tracking technologies to remember your preferences and keep your login sessions secure.

Data from Third Parties

In certain situations, rajabuaya89 may receive information about you from trusted third parties, such as identity verification service providers, payment processors, or fraud prevention agencies. This information is used solely to ensure the security and integrity of the platform.

03 How We Use Your Data

Rajabuaya89 uses your personal data for the following purposes:

• Account management — creates, verifies, and maintains your account.
• Transaction processing — securely processes deposits, withdrawals, and bonus payments.
• Identity verification (KYC) — meets anti-money laundering legal requirements.
• Security and fraud prevention — detects and blocks suspicious activity.
• Platform improvements — analyses usage patterns to enhance the player experience.
• Service communications — sends important notifications related to your account, transactions, and security.
• Customer support — resolves enquiries and complaints effectively.
• Legal compliance — fulfils applicable regulatory obligations.

04 Data Sharing with Third Parties

Rajabuaya89 does not sell or disclose your personal data to third parties for marketing purposes. However, in operating the platform, we work with carefully selected third parties, including:

• Payment processors — to facilitate deposits and withdrawals using your preferred payment method.
• Identity verification providers — to carry out required KYC checks.
• Gaming technology providers — such as Evolution Gaming and Pragmatic Play, which provide gaming software.
• Analytics services — to help us understand how the platform is used and improve it.

All third parties we work with are bound by strict confidentiality agreements and are only permitted to use your data for agreed purposes.

In certain circumstances, rajabuaya89 may be required to disclose your data to government authorities or law enforcement if mandated by law, court order, or in efforts to prevent fraud and money laundering.

05 Data Retention Period

Rajabuaya89 retains your personal data for as long as your account is active or as necessary to fulfil the purposes stated in this privacy policy. The following are general data retention guidelines:

• Active account data — retained for the lifetime of your account.
• Transaction history — retained for a minimum of seven years for audit and compliance purposes.
• KYC Data — retained for five years after account closure.
• Technical logs — retained for 90 to 180 days depending on the type of data.
• Customer support records — retained for three years after case resolution.

Once the designated retention period has elapsed, your data will be securely deleted or anonymised.

06 Cookies and Tracking Technologies

The rajabuaya89 platform uses cookies — small text files stored on your device — to enhance your browsing experience. We use several types of cookies:

• Essential cookies — required for core platform functions such as secure login and session management. These cookies cannot be disabled.
• Functional cookies — remembers your preferences such as language, theme, and display settings.
• Analytics cookies — helps us understand how users interact with the platform for improvement purposes.
• Security cookies — used to detect suspicious activity and protect your account.

You can manage or delete cookies through your web browser settings. Please note that disabling certain cookies may affect platform functionality.

07 Your Privacy Rights

As a rajabuaya89 user, you have the following rights regarding your personal data:

• Right to Access — you have the right to obtain a copy of the personal data we hold about you.
• Right to Rectification — you may request the correction of inaccurate or incomplete data.
• Right to Erasure — under certain circumstances, you may request that your data be deleted.
• Right to Restrict Processing — you may request that we restrict how we process your data.
• Right to Data Portability — you have the right to receive your data in a structured, machine-readable format.
• Right to Object — you may object to the processing of your data for direct marketing purposes.

To submit any request related to your privacy rights, please contact the rajabuaya89 support team via live chat on our platform or mobile app. We aim to process all requests within 30 business days.

08 Data Security

Rajabuaya89 implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, loss, destruction, or disclosure:

• 256-bit SSL encryption for all data communications.
• Servers housed in protected data centres with strict physical access controls.
• Two-factor authentication (2FA) is available for all member accounts.
• 24/7 security monitoring to detect threats in real time.
• Regular security audits conducted by independent third parties.
• Mandatory security training for all staff handling user data.

While we take all reasonable precautions, no security system is completely foolproof. We encourage you to take your own security measures as well — such as using a strong password, enabling 2FA, and never sharing your login credentials with anyone.

09 Cross-Border Data Transfer

In the course of platform operations, your data may be transferred to and processed on servers located outside Malaysia. Any such transfer is made only to countries or entities that provide an equivalent level of data protection, and is subject to appropriate data protection agreements.

Rajabuaya89 ensures that all cross-border data transfers comply with the requirements of Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international standards.

10 Contact Us

If you have any questions, concerns, or complaints regarding this privacy policy or how we handle your data, please contact our team through any of the following channels:

• Live chat within the rajabuaya89 platform (24/7)
• Live chat via the Android or iOS mobile app
• Email: [email protected]

We will endeavour to address every inquiry within a reasonable timeframe. For more formal complaints relating to data protection, you also have the right to refer the matter to the Department of Personal Data Protection Malaysia.